Business Process

Business Process is a set of activities that are structured by humans or systems which are involved in the inside or outside an organization, in order to solve a problem to achieve the goals / business outcomes for customers or for an organization. 

There are some general characteristics that are considered must-have business processes are :

1. Definitive: A business process must have limits, inputs, and outputs are correct.
2. Sequence: the business process should consist of activities that sequence  according the space and time.
3. Customer: A business process must have a process result receiver.
4. Value added: The transformation that occurs in the process should add value to the recipient.
5. Interrelated: A process can not stand alone, but must be related in an organizational structure.
6. Cross Function: A process generally includes several functions.

Often,the owner or person responsible for the performance and ongoing development of a process also regarded as a characteristic of business processes.

There are three types of business processes :

1. Management process, the processes that controls the operation of a system. Examples such as the Strategic Management
2. Operational processes, the processes which includes the core business and create the primary value stream. For example, purchasing process, manufacturing, advertising and marketing, and sales.
3. Supporting processes, the processes that support the core processes. Examples such as accounting, recruitment, help center.  

Business Process that quality can eliminate errors, delays minimize, maximize asset utilization tailored to the capacity demand, ease of understanding, easy to use, customer focused and adaptive to changing needs, provide competitive advantage to the organization

Source :
- http://id.wikipedia.org/wiki/Proses_bisnis 
- http://pipiew.wordpress.com/2007/11/29/proses-bisnis/ 
- http://blog.trisakti.ac.id/informazi/2010/03/22/pengertian-proses-bisnis/